ORDER AND SHIPPING

How can I see my order status?

You will be able to track your order status if you have an account with us. Simply log in to your account, and you will be able to see your order status in the “My Orders” section.Once your order shipped you will get automated email with tracking number.

What is a delivery estimate?

Usually all the product available on website is ready to ship ,Orders placed before 12 noon in week days are shipped on the same day and will be delivered within 2-5 days within USA.This is the approximate time by which your order would reach your doorstep.

We offer free standard shipping within USA on order over $49.We also provide express/overnight delivery with extra charges in urgent cases.

How is my order shipped?

We work with some of the most reliable courier services -USPS ,UPS ,FedEx , DHL etc. to ship your orders. We also insure all orders against transit related damages/theft etc.

CANCELLATION AND RETURNS

How can I cancel my order?

You can cancel your order within 6 hours of placing your order on the website by mailing us at “[email protected]”. Cancellations will not be possible after this time period. However, you can always return your purchase – refer to our Returns Policy below.

What is your Returns Policy?

For return your purchaseplease inform us within 24 hours and ship within 48 hours from the time of receipt, as long as:

  • The product is unused and not modified/altered in any manner
  • The product is not customized
  • The product retains its original tag, packaging and is returned in the same conditions as delivered by chaniyacholis.com
  • The product you wish to return is not size XL,XXL.

Upon receipt of your returned items, you will receive a store credit/refund  after deducting shipping/handling charges within 3 working days via email.

If you want to return please email us at [email protected]

(for more details see our policy)

How can I return my order?

You can return your order within 48 hours from the date of receipt.

Simply pack your item back in the box  and be sure to include original invoice, tags, and other packaging materials and ship the product back to us. You will be guided on these steps by our Customer Care team.

SHOPPING

Will the outfit look exactly the same as I see it on the website?

Barring minor color variations (which differ due to screen resolution, monitor brightness, operating system etc from computer to computer), what you see on our site is what you get.

Size/Length Customization/Color Change Requests

We do not customize or alter our readymade outfits as they are pre-stiched. However, most of our outfits can be easily altered as we give ample margins . The length of our lehengas/dresses can be altered in most of the case. We can attech sleeves in certain outfit.

Sizes not available on website

If you can not find your suitable size especially xl,xxl sizes, you can call/msg/whats app  us at +1 630 407 7419 to get quick answer.You can drop us email requesting for a sold out item, you will hear back from our team if we can make the outfit on request.

Request for Sold Out Items

We  accept orders for sold-out outfits whenever it is possible.you can call/msg/whats app  us at +1 630 407 7419 to get quick answer.You can drop us email requesting for a sold out item, you will hear back from our team if we can make the outfit on request.

Authenticity & Quality

chaniyacholis.com is a high-fashion  label.  We follow the most stringent quality standards for our garments. In case you have any questions about our  quality standards etc, please feel free to reach us at [email protected]

Gift card

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

How do customers check their balance?

Your gift card is associated with a your account, you can check the balance by using the link provided in the gift card email.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.